Because of the complexity behind the calibration process, there are many variables which can influence the success and quality. This guide will walk you through troubleshooting calibration so that you can get started creating lightshows as soon as possible. Keep in mind, your snapshots may come out a bit distorted as they are dynamically generated pixel-by-pixel to reflect the perspective of your projector. However, following this article will provide the best possible result. 

How to Troubleshoot

Using this guide to address issues while calibrating can be broken down into the following steps:

1. Find an issue below which reflects the state of the calibration images. 
2. Follow the provided instructions and attempt to calibrate again. There may be different sections for the Luxedo Projection System v3, v2 and LuxCast, so be sure to follow the instructions for your device's model.

There is a bright reflection inside the glass
or 
I can see a reflection of the internal camera in the images

Luxedo Projection System v3

With the new v3 Luxedo Projection System, there are less variables which can potentially influence calibration, however, there are still a few. The most common reason behind a failed calibration or distorted snapshot is internal reflection, luckily there are several steps to address this:

1. Ensure projector is focused on your projection space (to do this, adjust the dial on the top of the internal projector). 
2. Simply attempt to calibrate at dusk. Calibrating when there is still a bit of light can significantly reduce the internal reflections.
3. Remove the lid from the enclosure entirely (be sure there is no forecasted precipitation). 
4. Follow this tutorial to cover the internal camera, as the camera can occasionally be seen reflected in the calibration images. 
   
   

Luxedo Projection System v2

If there appears to be a large amount of internal reflection while calibrating your Luxedo Projection System v2, the internal projector is likely too far back. To fix this, simply push the projector as far forward as possible (the projector lens should be touching the front glass). 

The images appear dim and it is hard to see the light bars

If the images appear too dark, the exposure settings of the calibration are likely too low. To fix this, it is recommended to calibrate again at a higher Exposure Level. To do this, follow these steps:

1. Open the advanced options and toggle on "Use Legacy Calibration" 
2.  Set the "Exposure Mode" to "Exact Value" and set the "Exposure Level" to a 3 or 4. 
   
3. Click the "Retry" button to try again. If the images appear too dark, go back to step 2 and raise the "Exposure Value". Otherwise, if the images appear to bright, go back to step 2 and lower the "Exposure Value". 

It is daylight in the images 
or
The projection space is completely lit up

Because calibration requires the internal camera to capture each projection, a completely lit up space is likely to cause a calibration attempt to fail. To fix this, simply attempt to calibrate when it is dark. 

The light bars are hard to see over other lights in the image 

Because calibration requires the internal camera to capture each projection, a completely lit up space is likely to cause a calibration attempt to fail. Options to improve calibration in a bright environment include:

• Waiting until it is darker / turning off all lights
• Adjusting projector brightness settings or using a brighter projector
• Turning off any nearby street lights
• Experiment with a low "Exposure Level" when configuring calibration (this can be found within the Advanced Options). You will have to use legacy calibration to alter these settings. 

The projector did not project anything 
or
The projector showed a blank blue screen 
or
The projector showed a "No Signal" dialogue box

If your device is not projecting any white bars during calibration, this probably means your projector is not properly connected or powered off. To fix this, follow these steps: 

1. Ensure the internal projector is powered on. If the internal projector is not powering on automatically, check out this article for help troubleshooting. 
2. Make sure the HDMI cord going into the internal projector is connected securely. 
3. Check that the internal projector is configured to the same input source the HDMI cord is plugged into (e.g., HDMI1). 
   

The projector or camera moved between shots 

Any movement caused to the camera, internal projector or entire Luxedo System will almost always cause a calibration to fail. Always make sure your device is steady and kept perfectly still when calibrating. 

The bars appear blurry in the images and in person

A blurry projection is usually the result of the internal projector being out of focus. To focus your device, activate the projector spotlight ( or ) and adjust the focus slider until the projection is clear and sharp.  

The bars are crisp in person, but appear blurry in the images

Blurry images taken of a sharp projection is usually an issue with the camera - either the camera is too far, or it is not properly aiming at the projection space.

Luxedo Projection System v2 and v3

To address this, try adjusting the position of your Luxedo Projection System to be closer and more directly aimed at your projection space. 

LuxCast and LuxLink

Because the camera used on the LuxCast or LuxLink is provided by the device owner, there is a wide array of reasons the camera may not be focused correctly:

1. The camera is not aimed properly at the projection space. Ensure the camera is centered on the projection space. 
2. The camera may be a bit too far from the projection space and is struggling to focus properly on the area being calibrated. To fix this, simply bring the camera a bit further forward (just ensure it is not obscuring the projection.)
3. The camera may simply have issues focusing. Consider using a different camera if this persists. 

The white bars are extremely bright and bleed into the image

It is possible for a projector to be too bright, causing bloom in the image, resulting in a disrupted calibration. To address this, follow these steps: 

1. Reduce the brightness on the internal projector and retry calibration - if you continue running into the same issue, continue to the steps below. 
2. Try setting the "Exposure Level" option to a lower value (1, 2 or 3) within the advanced calibration options as well as setting the "Exposure mode" to "Exact Value".  You will have to use legacy calibration to alter these settings. 
   
3. If calibrating in a very dark environment, increase the "Dimming" option. 

The projection only fills a very small part of the images

If the projection appears too small, the camera may be too far away to capture the projection space properly. To fix this, try the following: 

1. [LuxCast/LuxLink] Move the camera closer to the projection space. 
2. Adjust the "Level of Detail" in the Advanced Options to "Medium" or "High" and retry.

The bars of light appear distorted and colorful instead of white

Bright colors in the calibration image may indicate that the exposure settings are too low. To fix this, follow these steps: 

1. Open the advanced options and toggle on "Use Legacy Calibration"
2.  Set the "Exposure Mode" to "Exact Value" and set the "Exposure Level" to a 3 or 4. 
   
3. Click the "Retry" button to try again. If the images still appear colorful, go back to step 2 and raise the "Exposure Value". Otherwise, if the images appear to bright, go back to step 2 and lower the "Exposure Value".